All products are shipped in either a brown box or wrapped in brown packing paper. Boxes are sent using Royal Mail first class delivery. Our boxes will fit through standard letter boxes, so no one need be at home to receive them.
If you do not have a standard letter box and you are not in when the parcel arrives, Royal Mail will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery usually takes 1-3 days.
Delivery costs £4.40 within the UK. Contact us about delivery outside the UK.
All our truffles are non-returnable. In the event that your truffles are damaged in transit, we will work with you to get replacement product out to you as soon as possible.
When we agree to make bespoke truffles for you, you agree to pay 50% of the final cost if you choose to cancel the order more than 7 days in advance to cover the time and cost of experimenting with a new recipe. Within 7 days of the due date, bespoke truffles are non-refundable.